Customer Service
It is becoming increasingly important to maintain 5-star customer service for every industry. Companies lose billions in revenue each year because of poor customer service, and with the constant migration toward fully digital experiences, this experience is going to become even more vital over the years.
Why Is the Customer Experience So Important with A Self Storage Unit?
The biggest reason that the customer experience becomes so crucial with a self-storage business, is that there is very few customer-facing personnel that your customers deal with. You likely have a digital entry system, that only allows paid customers to enter and access their property, and perhaps some on-site maintenance personnel, but that’s probably the extent of it.
This means since there are so few opportunities to connect with the customer, each interaction has to be 5-star. The customer is likely only there to do one of a few potential actions, such as rent a unit, pay their bill, bring something into or out of storage, or get packing and moving supplies. Every time a member of the staff interacts with a customer this way, it should be absolutely excellent.
Tips For Boosting Customer Experience Ratings
Become The Face of Your Business
If you have a relatively small business, you can develop effective branding for your facility. If you, as the manager, become the face of that business, it can bring a different energy to your daily operations. You’ll be able to tap into your energy and enthusiasm reserves and flex your positive attitude to the benefit of your guests.
Make Yourself Available
If you are going to be unavailable for stretches of time, longer than a coffee break, be sure you have a line for customers to reach you. You should be reachable no matter where on the property you are, and where the customer is located. Let the customer know you’re on your way to help them with whatever they need.
One of the biggest ways to stretch your front desk presence while not actually being at ...
Texas Mega Storage
July 27th, 2022
